Frequently Asked Questions
Everything you need to know about the world's oldest barbershop and our premium grooming essentials.
How long does shipping typically take for domestic orders?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days via our preferred couriers.
What is your return policy for grooming products?
Due to hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are Truefitt & Hill products suitable for sensitive skin?
Yes, many of our ranges, particularly our Ultimate Comfort collection, are specifically formulated with natural ingredients to be gentle on sensitive skin.
Do you offer international shipping?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.