Returns & Exchanges
Truefitt & Hill is dedicated to providing the finest grooming products; if you are not completely satisfied with your purchase, we accept returns of unopened and unused items within 30 days of delivery. For hygiene and safety reasons, we cannot accept returns on products that have been opened or used.
Initiate Your Request
Contact our customer service team via email with your order number and the specific items you wish to return to receive a Return Authorization.
Prepare Your Package
Carefully pack the unused items in their original luxury packaging and include a copy of your original invoice to ensure efficient processing.
Ship the Items
Affix the provided shipping label or use a tracked courier service to send your package back to our distribution center.
Receive Your Refund
Once our specialists inspect the returned goods, a refund will be issued to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing